Buyer Protection Policy

At JOOUST Online Market, your trust means everything to us. We've built a comprehensive protection system to ensure that every purchase you make is secure, transparent, and backed by our commitment to your satisfaction.

We take payment security seriously. Every transaction is protected and verified:

• All payments are processed through secure M-Pesa channels with end-to-end encryption
• Never send money directly to a seller — payments go through our verified system only
• You'll receive a confirmation message immediately after a successful payment
• In case of any payment issues, you can contact support right from your order page
• Your M-Pesa PIN and payment details are never stored or shared

We carefully vet every seller to maintain the highest standards of quality and trust:

• Every seller on JOOUST Market goes through a verification process before listing products
• Verified sellers display a "Verified" badge on their profiles for easy identification
• We monitor seller performance, customer reviews, and product quality continuously
• Sellers who fail to meet buyer standards or deliver fake products are suspended or permanently removed
• You can check seller ratings and reviews before making a purchase

Your order deserves to arrive safely and on time. Here's our delivery commitment:

• All items are delivered to the address you confirm during checkout
• Delivery is free within JOOUST, and you'll get updates as your order moves through each stage
• If your item doesn't arrive, contact us
• The delivery team will always contact you before arrival — please make sure your number is correct
• Track your order status in real-time through your "My Orders" section

If something goes wrong, we're here to make it right. You can cancel the product when:

• The product you received is different from what was described
• The item arrives damaged or incomplete
• You never received your order after the expected delivery date
• The seller failed to honor the product specifications or quantity

How to File a Dispute:

• navigate to our help center to report your dispute
• Provide details and supporting evidence (photos if applicable)
• Our support team will investigate and respond within 1 - 5 hours

Stay safe while shopping on JOOUST Online Market with these important tips:

• Always communicate only through JOOUST Online Market — avoid external contacts or off-platform deals
• Double-check seller reviews and ratings before purchasing
• Keep your M-Pesa confirmation messages as proof of payment
• If something feels suspicious, report it right away through the Help page
• Never share your account password or M-Pesa PIN with anyone
• Verify product details, images, and descriptions carefully before ordering
• Inspect items thoroughly upon delivery before confirming receipt

Your safety is our priority. We're dedicated to creating a marketplace you can trust:

• Community First: JOOUST Online Market exists to connect trusted sellers and smart buyers within our university community
• Always Improving: We continuously enhance our security measures and buyer protections based on your feedback
• Transparent Process: We're clear about our policies, procedures, and how we handle disputes
• Responsive Support: Our team is here to help whenever you need assistance