Help Center

Find answers to common questions and learn how to make the most of JOOUST Online Market

How to Create an Account

Follow these simple steps to get started on JOOUST Online Market:

  • Visit our official website using your browser.
  • On the top right corner, click the "Sign Up" button.
  • You can either continue with Google or fill in your details manually — including your first name, second name, email address, Mpesa phone number, and a strong password.
  • Click "Create Account."
  • Go to your email inbox and open the confirmation message we've sent you.
  • Click the verification link in that email to confirm your account.
  • Once verified, you'll be logged in automatically and ready to explore the marketplace!
Tip: Make sure you use an active email address and phone number for easy verification and future updates.

How to Buy Products

Buying your favorite items on JOOUST Online Market is quick and easy:

  • Visit our website and make sure you're logged in to your account.
  • Use the search bar to find the product you want, or browse through the available categories.
  • Click on the product to view its details, price, and description.
  • If you're ready to purchase, click "Buy Now."
  • Confirm your delivery address and any other required details.
  • Click "Confirm Order" to complete your purchase.
Tip: You can also add items to your cart if you want to continue shopping before checking out.

How to Track Your Order

You can easily follow the progress of your orders on JOOUST Online Market:

  • Visit our website and sign in to your account.
  • Click your profile icon at the top left of the page.
  • In the drop-down menu, select "My Orders."
  • Browse through your orders and select the item you want to track.
  • The page will display the order status — such as Pending, Processing, On Delivery, or Delivered.
Tip: Make sure you're signed in with the same account you used to make the purchase so you can view your order updates correctly.

How to Subscribe for Discounts

Want access to lower prices on everything? Here's how to subscribe for discounted prices on JOOUST Online Market:

  • Visit our website and log in to your account.
  • At the very top of the page, click the "Subscribe" button.
  • You'll be prompted to complete your payment through M-Pesa.
  • Enter your M-Pesa PIN to confirm the payment of Ksh 100.
  • Once the payment is successful, your account will be automatically updated to a discounted customer account.
Your subscription is valid for one year. After subscribing, all product prices will automatically show your discounted rates whenever you log in.

How to Become a Seller

Want to start selling on JOOUST Online Market? It's quick and flexible — whether you want to post one item or build your own store.

  • Visit our website and make sure you're logged in to your account.
  • Go to the sellers' application page at /sellers/apply-to-sell/.
  • Choose your preferred selling option:
    • One-time Seller – Pay Ksh 20 to post a single product.
    • Merchant – Pay Ksh 1000 for unlimited product listings for one year.
  • Confirm your selection and complete the payment through M-Pesa.
  • Once your payment is verified, you'll be directed to your Seller Dashboard, where you can upload products, set prices, and manage your sales.
Tip: Merchants get full access to all seller tools — including stock tracking, editing, and unlimited posting — while one-time sellers can upgrade anytime.

Delivery and Payment Help

We've made shopping and delivery on JOOUST Online Market simple and stress-free!

  • All deliveries are free of charge — no hidden fees.
  • Once your order is confirmed, a delivery guy will contact you to arrange delivery.
  • During delivery, you'll be prompted to make your payment:
    • If you're paying via M-Pesa, you'll receive a payment prompt — just enter your PIN to confirm.
    • If you're paying in cash, simply give the amount to the delivery guy, who will mark your order as Delivered in the system.
  • Once marked as delivered, your order status will automatically update in your account.
Tip: Always confirm the condition of your item before completing payment or marking it as delivered.

Reject Order

If you change your mind or no longer want an item, you can easily cancel or reject your order on JOOUST Online Market:

  • Visit our website and log in to your account.
  • Click your profile icon and go to "My Orders."
  • Find the product you want to cancel.
  • You can cancel or reject the delivery if the order status is Pending or On the Delivery.
  • If the order status shows Processing or On the Way, you'll need to contact the admin for assistance.
The admin help number is available at the bottom of the website page.
Tip: Always cancel early before dispatch to avoid delays or confusion with delivery.